![]() ![]() Only to be used with consultation with IT Services. For further guidance regarding accessibility options please check and consult the Enabling Remedyforce Accessibility (PDF) guide. Remedyforce includes an alternative mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively. There are also smaller video guides on how to create a new ticket and how to review any tickets you have logged with IT Services. Check opening times Locations DMS Watson (Science) Libraryįor a tutorial on how to use the IT Services Portal please view the Remedyforce common service requests video. IT services has a presence in the DMS Watson (Science) and IOE Libraries on weekdays. We aim to respond to emails within one business day so emails should be for queries that do not require an immediate response. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc. Where possible please email IT Services from your UCL email account. How to use the online portal and accessibility options ![]() If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the IT Services. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices, and you can select any of them for sending and receiving email. You will be required to log into the portal using your UCL user ID and password. Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. You can also view the status or update any of your open tickets logged with IT Services. Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. To contact Norman out-of-hours, please call the usual IT Services number. ![]() If your query can’t be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours. Norman, our out-of-hours support provider, can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes.
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